Complaints Procedure

At MKG3000 we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.

Please contact us directly via email with the details and any supporting documentation.
If you do not have an email account, you can telephone us or send a letter.

113 Heath Road

Twickenham

Middlesex

TW1 4AZ

0208 538 9377

[email protected]

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding insurance activities?

If your complaint relates to Insurance, then please contact Automotive Compliance directly.

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

Automotive Compliance Ltd

The Factory

44 Alfred Street

Gloucester

GL1 4DD

Telephone - 01452 671 560

Email; [email protected]

If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

What our customers say about us

Our Reviews

My experience with MKG 3000 Mazda so far was great. And special thanks to Usman.

Ognjen Janjanin

Daniel was awesome, listened to me and even gave me a beanie. Thanks so much it was an unforgettable experience!

Shawaiz Shehzad

I recently acquired a relatively new Mazda cx5 from this dealership. and the whole experience was made much easier by salesman Usman Rana .

David Elliott

Excellent Cars & Staff

Puneeth

I recently acquired a pre-owned Mazda 3 from your esteemed dealership. Mr. Usman Rana expertly managed the entire process, from the initial viewing and addressing my requested repairs to servicing, tax arrangements, and final vehicle collection. Furthermore, he generously provided an AutoGlym aftercare collection. I am truly grateful for the exceptional service received and am highly satisfied with the vehicle.

N 80

As soon as I walked in Usman made me feel extremely welcome, very knowledgeable and no pushy style sales, I’m very happy with my experience and the car I’ve bought, would highly recommend.

Mark Evans

I sold my mother’s pristine mazda 2 here after I hit on the crazy idea of driving the car to my local Mazda dealer. David Joslin handled the purchase and was extremely fair. Quickly settled at the Carwow / Motorway initial quote without all the quibbling that these companies eventually inflict. It was an absolute joy to deal with David especially as I had been so stressed about finding a buyer and getting a good price for my mum. I would thoroughly recommend MKG 3000 for both car sales and of course purchases!

Mike Scott

Perfect Dealer ! Usman was very helpful! Thank you so much for all your help and effort!!

Weronika Spodnik

I recently purchased a Mazda CX-30 from MKG 3000 Mazda and the experience exceeded expectations. Usman was attentive and proactive, making sure every step from the test drive to final delivery was handled smoothly. He kept me informed at every stage and answered all queries promptly. The whole process felt organised and professional. I’ll be recommending them to friends and family without hesitation.

Binal Shah